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1. What services does Domestica offer?

We provide a range of delivery solutions, including:

• E-commerce delivery: Fast and reliable delivery services for online businesses.
• Pick & Drop services: Safe, convenient, and efficient pick-up and delivery for individuals and businesses.
• Packaging: Quality packaging solutions to protect your items during transit.
• Warehousing: Secure warehousing with inventory management for businesses needing storage solutions.

2. How can I track my parcel?

You can track your parcel by entering your tracking ID in the Track Now section on our website. This will give you real-time updates on your delivery status.

3. What areas do you deliver to?

We have a network of over 7,000 branches and offer nationwide delivery. Please contact us for more details about specific delivery zones or international shipping options.

4. What are your delivery times?

We offer both same-day and next-day delivery options, depending on the service you select. However, delivery times may vary due to factors like location, traffic, and weather.

5. What items are prohibited from delivery?

We do not accept the following items for delivery:

• Hazardous materials (e.g., explosives, flammable substances)
• Illegal substances or items
• Fragile items not properly packaged
• Perishable goods without proper handling instructions

For a complete list of prohibited items, please refer to our Terms & Conditions.

6. How do I cancel a delivery order?

You can cancel your delivery order by contacting our customer service team before the parcel is picked up. Cancellations after dispatch may be subject to a cancellation fee.

7. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) for selected services. Please check the availability of COD when placing your order or contact our team for more information.

8. How is pricing calculated?

Our pricing is based on the weight of the parcel and the delivery type (same day or next day). You can view the detailed pricing structure on our Pricing page.

9. Can I change the delivery address after the order has been placed?

Yes, but changes to the delivery address must be made before the parcel is dispatched. Please contact our support team as soon as possible to request changes.

10. What happens if my parcel is lost or damaged?

We take great care in handling your deliveries, but in the unlikely event of a lost or damaged parcel, please contact our customer support team immediately. We will investigate the issue and work with you to resolve it. Compensation for lost or damaged items will be handled according to our Terms & Conditions.

11. Do you offer bulk delivery services for businesses?

Yes, we offer special rates and services for businesses with bulk delivery needs. Please contact our sales team for more information on corporate accounts and bulk deliveries.