Welcome to Domestica! These Terms and Conditions outline the rules and regulations for using our website and services. By accessing or using Domestica's services, you agree to these terms. Please read them carefully.
1. Acceptance of Terms
By accessing and using Domestica's services, including but not limited to our website, apps, and delivery services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of the terms, you must discontinue use of our services.
2. Services Overview
Domestica offers delivery services, including but not limited to e-commerce deliveries, pick and drop, packaging, and warehousing services. We provide a platform for users to schedule and manage deliveries in accordance with the terms provided here.
3. User Responsibilities
Accurate Information: Users are required to provide accurate and up-to-date information when placing orders. Failure to do so may result in delays, misdeliveries, or cancellations.
Prohibited Items: Users agree not to send any prohibited, illegal, dangerous, or restricted items through our services. Domestica reserves the right to refuse any parcel that violates these terms.
Timely Pickup & Delivery: While Domestica strives to provide timely delivery, we cannot guarantee specific delivery times due to unforeseen circumstances, such as traffic, weather, or other conditions beyond our control.
4. Pricing and Payment
Pricing: Our pricing structure is transparent and based on weight and delivery type (same day or next day). Please refer to our pricing page for more details. Prices may vary depending on delivery zones or special services.
Payment: Payment for services must be made in full prior to shipment, either online or upon pickup. We accept cash on delivery (COD) for certain services, subject to conditions.
5. Cancellation & Refunds
Cancellation Policy: Users may cancel their delivery orders before the parcel is picked up. However, cancellations after dispatch may incur a cancellation fee.
Refunds: Refunds for delivery services may be provided under certain circumstances, such as service failure or errors on our part. Please contact our customer support team for refund requests, which will be reviewed on a case-by-case basis.
6. Limitation of Liability
Domestica strives to handle each delivery with care; however, we are not liable for:
- Delays caused by factors beyond our control (e.g., weather, traffic, acts of nature).
- Loss, damage, or theft of packages unless it is determined that the damage occurred due to gross negligence on the part of Domestica.
- Indirect, incidental, or consequential damages resulting from the use of our services.
Our maximum liability for any delivery shall not exceed the value of the package or the cost of the delivery service, whichever is lower.
7. Prohibited Uses
You may not use Domestica's services for any illegal or unauthorized purpose, including:
- Violating any local, national, or international law or regulation.
- Sending hazardous or prohibited materials (e.g., flammable substances, illegal drugs).
- Engaging in fraudulent activities or misrepresenting the contents of any parcel.
8. Service Modifications
We reserve the right to modify or discontinue our services (or any part of our services) at any time without prior notice. We are not liable to users or third parties for any modification, suspension, or discontinuation of our services.
9. Intellectual Property
All content, trademarks, and logos displayed on our website and app are the intellectual property of Domestica or our partners. You are not permitted to use these materials without our prior written consent.
10. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of our services after any such changes constitutes your acceptance of the new terms.
11. Contact Us
If you have any questions or concerns regarding these Terms and Conditions.